Creating customer delight : the how and why of CRM by Rakesh Seth and Kirti Seth

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TextPublication details: Response Books NewDelhi. 2005Description: 154p. ;18cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	North Eastern Hill University	COMMERCE	658.812 SET (Browse shelf(Opens below))	Available		202468

Total holds: 0

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Previous	658.812 MIS Customer service in retailing	658.812 QUI Superior customer service : the prompt approach to success	658.812 RAO Little book of big customer satisfaction measurement	658.812 SET Creating customer delight : the how and why of CRM	658.812 SEY Customer revolution : how to thrive when customers are in control	658.8120905 Delivering service quality : managerial challenges for the 21st century.	658.8120954 CHA Customer relationship management : an Indian perspective	Next

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