Customer relationship management : an Indian perspective by Mukesh Chaturvedi and Abhinav Chaturvedi

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TextPublication details: Excedl Books New Delhi 2005Description: xi,208p. ;23cmSubject(s):

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	North Eastern Hill University	COMMERCE	658.8120954 CHA (Browse shelf(Opens below))	Available		203062

Total holds: 0

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Previous	658.812 SET Creating customer delight : the how and why of CRM	658.812 SEY Customer revolution : how to thrive when customers are in control	658.8120905 Delivering service quality : managerial challenges for the 21st century.	658.8120954 CHA Customer relationship management : an Indian perspective	658.82 MIS Sales promotion and advertising management	658.827 AAK Aaker on branding : 20 principles that drive success	658.827 AAK Aaker on branding : 20 principles that drive success	Next

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