Delivering service quality : managerial challenges for the 21st century. (Record no. 116527)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00551nam a2200157Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0333-93409-1 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 23rd. |
| Classification number | 658.8120905 |
| 245 ## - TITLE STATEMENT | |
| Title | Delivering service quality : managerial challenges for the 21st century. |
| Statement of responsibility, etc | edited by M. Raghavachari and K. V. Ramani |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Macmillan India Ltd. |
| Place of publication | New Delhi |
| Year of publication | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii,651p.; |
| Dimensions | 26cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Management--21st century |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Quality management--21st century |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Raghavachari, M. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ramani, K. V. |
| Withdrawn status | Lost status | Damaged status | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| COMMERCE | North Eastern Hill University | North Eastern Hill University | 06/03/2012 | 0.00 | 658.8120905 | 202217 | Books |