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Delivering service quality : managerial challenges for the 21st century.

Delivering service quality : managerial challenges for the 21st century. edited by M. Raghavachari and K. V. Ramani - New Delhi Macmillan India Ltd. 2000 - xii,651p.; 26cm.

ISBN: 0333-93409-1

Subjects--Topical Terms:
Management--21st century
Quality management--21st century

Dewey Class. No.: 658.8120905

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