| 000 | 00383nam a2200133 4500 | ||
|---|---|---|---|
| 020 | _a076199372X | ||
| 082 |
_a658.812 _bBAL _218th. |
||
| 100 | _aBalachandran, S. | ||
| 245 |
_aCustomer-driven services management _cS. Balachandran |
||
| 260 |
_aNew Delhi _bResponse Books _cc1999 |
||
| 300 |
_a333p.; _c23cm. |
||
| 500 | _aLibrary has 2nd ed. also | ||
| 650 | _aCustomer Relations - ndia | ||
| 999 |
_c72632 _d72632 |
||