| 000 | 00627nam a22002177a 4500 | ||
|---|---|---|---|
| 020 | _a9781259026812 | ||
| 041 | _aeng | ||
| 082 |
_223rd.ed. _a658.8 _bSER |
||
| 245 |
_aServices marketing : integrating customer focus across the firm _cValarie A. Zeithaml [et.al] |
||
| 250 | _a6th ed. | ||
| 260 |
_aNew Delhi _bMcGraw Hill Education _c2013 |
||
| 300 |
_axxxii,711p. ; _c24cm. |
||
| 500 | _aLibrary has 7th ed. also. | ||
| 650 | _aServices | ||
| 650 | _aServices - Marketing | ||
| 700 | _aZeithaml ,Valarie A. | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 942 | _cBK | ||
| 999 |
_c172751 _d172751 |
||