000 00318nam a22001097a 4500
020 _a978-81-7722-622-5
082 _223rd.
100 _aKumar, Alok
245 _aCustomer relationship, management concepts & application
_cAlok Kumar [et al]..
260 _aNew Delhi
_bBiztantra
_c2015
300 _axviii, 350p. ;
_c24cm.
999 _c168789
_d168789