| 000 | 00290nam a2200097Ia 4500 | ||
|---|---|---|---|
| 999 |
_c117275 _d117275 |
||
| 020 | _a8177223763 | ||
| 041 | _aeng | ||
| 082 |
_a658.8 _bCLO |
||
| 100 | _aClow, Kenneth E. | ||
| 245 |
_aServices marketing : operation, management, and strategy _cKenneth E. Clow and David L. Kurtz |
||
| 250 | _a2nd ed. | ||
| 260 |
_bBiztantra _aNew Delhi _c2003 |
||
| 300 |
_axii,460p.; _c24cm. |
||
| 650 | _aService industries-Marketing | ||
| 700 | _aKurtz, David L. | ||
| 942 | _cBK | ||