| 000 | 00486nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 120229s9999 xx 000 0 und d | ||
| 020 | _a0761932968 | ||
| 082 | _a658.812 SET | ||
| 100 | _aSeth,Rakesh | ||
| 245 |
_aCreating customer delight : the how and why of CRM _cby Rakesh Seth and Kirti Seth |
||
| 260 |
_bResponse Books _aNewDelhi. _c2005 |
||
| 300 |
_a154p. _c;18cm |
||
| 650 | _aCustomer relationship management | ||
| 650 | _aDatabase management | ||
| 700 | _aSeth, Kirti | ||
| 999 |
_c116719 _d116719 |
||