| 000 | 00485nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 120229s9999 xx 000 0 und d | ||
| 020 | _a8120329368 | ||
| 082 | _a658.812 QUI | ||
| 100 | _aQuinn,Michael | ||
| 245 |
_aSuperior customer service : the prompt approach to success _cby Michael Quinn and Lynda Byron |
||
| 260 |
_bPrentice-Hall _aNew Delhi _c2006 |
||
| 300 |
_axiii,103p. _c;18cm |
||
| 650 | _aCustomer service | ||
| 650 | _aCustomer relations | ||
| 700 | _aByron,Lynda | ||
| 999 |
_c116698 _d116698 |
||