| 000 | 00551nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 120229s9999 xx 000 0 und d | ||
| 020 | _a0333-93409-1 | ||
| 082 |
_223rd. _a658.8120905 |
||
| 245 |
_aDelivering service quality : managerial challenges for the 21st century. _cedited by M. Raghavachari and K. V. Ramani |
||
| 260 |
_bMacmillan India Ltd. _aNew Delhi _c2000 |
||
| 300 |
_axii,651p.; _c26cm. |
||
| 650 | _aManagement--21st century | ||
| 650 | _aQuality management--21st century | ||
| 700 | _aRaghavachari, M. | ||
| 700 | _aRamani, K. V. | ||
| 999 |
_c116527 _d116527 |
||