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1.
CRM handbook : a business guide to customer relationship management Jill Dyche by
Material type: Text Text
Publication details: Singapore Person Education 2005
Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 DYC.
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2.
Customer relationship management Jaspreet Kaur Bhasin by
Material type: Text Text
Publication details: New Delhi Dreamtech Press 2014
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Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 BHA.
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3. Books
Total customer value management : transforming business thinking Gautam Mahajan by
Material type: Text Text
Language: English
Publication details: New Delhi SAGE Publications 2011
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Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 MAH.
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4. Books
Customer relationship management edited by Sharda Gangwar by
Material type: Text Text
Language: English
Publication details: Mumbai Himalaya Publishing House 2023
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