International encyclopaedia of modern hospitality and tourism management M. C. Metti

Contents : V.1 operation in hotel management - V.2 hotel management principles and guidelines - V.3 services quality management in hospitality and tourism - V.4 hotel accounting - V.5 human resource management in hospitality and tourism - V.6 human resource management in the hotel industry - V.7 hotel restaurant and travel law - V.8 hotel organisation and management a critical approach -V.9 hotel management and catering - V.10 hotel front office management - V.11hotel and public relations - V.12 hotel management sales and marketing service - V.13 hospitality financial management - V.14 hospitality and tourism management systems - V.15Hospitality and food management - V.16 food beverage and service management - V.17 environmental management in hospitality - V.18 hotel planning management - V.19 hospitality and facilities in hotel management - V.20coustemer service and hotel management - V.21 catering housekeeping and hotel management - V. 22 hotel management and administration - V,.23 advertising and hotel management - V.24 management of hotel engineering - V.25 hotel and motel professional management.