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Customer satisfaction measurement and management : using the voice of the customer by Earl Naumann and Kathleen Giel

By: Contributor(s): Material type: TextTextPublication details: Cincinnati, Ohio Thomson Executive Press 1995Description: xix, 457p.: ill.; 23cmDDC classification:
  • 658.812 NAU
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Books Books North Eastern Hill University COMMERCE 658.812 NAU (Browse shelf(Opens below)) Available 200393
Total holds: 0

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