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Service management and marketing : customer management in service competition Christian Gronroos.

By: Material type: TextTextLanguage: English Series: Wiley Student EditionPublication details: Wiley India Pvt Ltd, New Delhi : 2007.Edition: 3rd edDescription: x,483p.: ill. ; 24 cmISBN:
  • 9788126512874
Subject(s): DDC classification:
  • 658.8 GRO  23rd ed.
Item type: Books
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Books Books North Eastern Hill University General Stacks COMMERCE 658.8 GRO (Browse shelf(Opens below)) ,2;1 Available 204013
Books Books North Eastern Hill University General Stacks COMMERCE 658.8 GRO (Browse shelf(Opens below)) ,2 Available 203135
Total holds: 0

Includes bibliographical references and index.

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