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	1.		Who stole my customer: winning strategies for creating and systaining customer loyalty by Harvey, Thompson by Thomson, Harvey Material type: Text Publication details: Delhi Pearson Education c2004 Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 THO. Place hold Save to lists Add to cart (remove)
	2.		CRM handbook : a business guide to customer relationship management Jill Dyche by Dyche, Jill Material type: Text Publication details: Singapore Person Education 2005 Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 DYC. Place hold Save to lists Add to cart (remove)
	3.		Customer relationship management : a strategic approach to marketing Kaushik Mukerjee ; foreword by Jagdish N. Sheth by Mukerji, Kaushik Sheth, Jagdish N Material type: Text Language: English Publication details: New Delhi Prentice-Hall of India 2009 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (6)Call number: 658.812 MUK, ... Place hold Save to lists Add to cart (remove)
	4.		No cover image available No cover image available Shopper, buyer and consumer behavior: theory and marketing applications by Jay D Lindquist and M Joseph Sirgy by Lindquist, Jay.D Edition: 2nd ed Material type: Text Language: English Publication details: New Delhi Biztantra 2003 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (2)Call number: 658.812 LIN , ... Place hold Save to lists Add to cart (remove)
	5.		Service management and marketing : customer management in service competition Christian Gronroos. by Gronroos, Christian Series: Wiley Student Edition Edition: 3rd ed. Material type: Text Language: English Publication details: New Delhi : Wiley India Pvt Ltd, 2007 Availability: Items available for loan: North Eastern Hill University (2)Call number: 658.8 GRO , ... Place hold Save to lists Add to cart (remove)
	6.		Customer service & banking codes and standards Indan Institute of Banking & Finance by Indan Institute of Banking & Finance Material type: Text Publication details: New Delhi Taxmann Publications 2010 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (1)Call number: 332.1750954 . Place hold Save to lists Add to cart (remove)
	7.		Supply chain management : strategy, planning and operation Sunil Chopra, Peter Meindl and D. V. Kalra by Chopra, Sunil Meindl, Peter Kalra, D. V Edition: 5th ed. Material type: Text Publication details: New Delhi Pearson Education 2013 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.7 . Place hold Save to lists Add to cart (remove)
	8.		Customer service in retailing Anil Mishra and Ruchi Gupta by Mishra, Anil Gupta, Ruchi Material type: Text Language: English Publication details: New Delhi Biztantra 2014 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (1)Call number: 658.812 MIS. Place hold Save to lists Add to cart (remove)
	9.		Indian banking by S. Natrajan & R. Parameswaran by Natrajan, S Parameswaran, R Edition: Revised edition Material type: Text Language: English Publication details: New Delhi S. Chand 2018 Online resources: Click here to access online Availability: Items available for loan: North Eastern Hill University (2)Call number: 332.10954 NAT, ... Place hold Save to lists Add to cart (remove)