Ford, Riobert.C <br/><br/>
Managing the guest experience in hospitality 
Robert C.Ford and Cherrill P. Heaton 
 - Australia  Delmar Cengage Learning  2000 
 - xxiv, 432p.   photo,   24cm. 
<br/><br/><label>ISBN: </label>9780766814158 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality management 
<br/><br/><label>Dewey Class. No.: </label>647.068 FOR