Dyche, Jill <br/><br/>
CRM handbook : a business guide to customer relationship management 
Jill Dyche 
 - Singapore  Person Education  2005 
 - ix, 331p. ; 26cm. 
<br/><br/><label>ISBN: </label>8178085682 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations(Management)--Business guides <br/>Business--Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC