TY  - BOOK
AU  - Tiwana, Amrit
TI  - Essential guide to knowledge management : e- business and CRM applications
T2  - Essential Guide Series
SN  - 8178083264
U1  - 658.403 
PY  - 2001///
CY  - Singpore
PB  - Pearson Eduction asia
KW  - Knowledge,theory of(Management)
KW  - E-Business
KW  - Cutomer relationship management
ER  -