TY - BOOK AU - Khan, Ratan Kumar ED - Chakraborti, Bhubaneswar ED - Banerji, Swapna TI - Reforming reference : guidelines for librarian SN - 8170999480 U1 - LIB PY - 2004/// CY - New Delhi PB - Mittal Publications KW - Reference service KW - Reference librarian ER -