Murthy, D. B .N . <br/><br/>
Managing quality : a practical guide to customer satisfaction 
by D.B.N. Murthy 
 - New Delhi  Response Books  c1999 
 - 227p.;  22cm. 
<br/><br/><label>ISBN: </label>8170367697 
<br/><br/><label>Dewey Class. No.: </label>658.562  / MUR