Peppers, Don <br/><br/>
Entarprise one to one : tools for competing in the interactive age 
Don Peppers 
 - New York  Doubleday  c1997 
 - xxv, 436p.;  22cm. 
<br/><br/><label>ISBN: </label>038548755x 
<br/><br/><label>Dewey Class. No.: </label>658.8  / PEP