TY  - BOOK
AU  - Cartin, T.J.
TI  - Principles and practices of organizational performance excellence
SN  - 8120316878
U1  - 658.409 
PY  - 1998///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
KW  - TQM
ER  -