Abbott, Peter <br/><br/>
Front office : procedures ,social skills ,yield and management 
by Peter Abbott and Sue Lewry 
 - 2nd ed. 
 - Oxford  Butterworth Heinemann  c2001 
 - [8],211p.; 24cm. 
<br/><br/><label>ISBN: </label>0750642300 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Social responsibility
<br/><br/><label>Dewey Class. No.: </label>658.408  / ABB