TY  - BOOK
AU  - Balachandran, S.
TI  - Customer-driven services management
SN  - 076199372X
U1  - 658.812 18th.
PY  - 1999///
CY  - New Delhi
PB  - Response Books
KW  - Customer Relations - ndia
N1  - Library has 2nd ed. also
ER  -