Balachandran, S. <br/><br/>
Customer-driven services management 
S. Balachandran 
 - New Delhi  Response Books  c1999 
 - 333p.;   23cm. 
<br/><br/> Library has 2nd ed. also 
<br/><br/><label>ISBN: </label>076199372X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations - ndia
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAL