Ronan, Jana Smith <br/><br/>
Chat reference : a guide to live virtual reference services 
by Jana Smith Ronan 
 - Westport  Libraries Unlimited  c2003 
 - xiii ,225p.  ;22cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>1591580005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services(Libraries) <br/>Electronic reference services(Libraries)--Computer programmes <br/>Electronic reference services(Libraries)--United States--Case studies
<br/><br/><label>Dewey Class. No.: </label>025.52  / RON