TY  - BOOK
AU  - Owen, Tim
TI  - Success at the enquiry desk : successful enquiry answering-every time
T2  - Successful LIS professional series
SN  - 1856041816
U1  - LIB025.52 
PY  - 1996///
CY  - London
PB  - Library Association Publishing
KW  - Reference Services(Libraries)
ER  -