Owen, Tim <br/><br/>
Success at the enquiry desk : successful enquiry answering-every time 
Tim Owen 
 - London  Library Association Publishing  c1996 
 - xiii,82p.;  21cm. 
 - Successful LIS professional series .
<br/><br/><label>ISBN: </label>1856041816 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference Services(Libraries)
<br/><br/><label>Dewey Class. No.: </label>LIB025.52  / OWE