TY  - BOOK
AU  - Laws, Eric
TI  - Improving tourism and hospitality services
SN  - 0-85199-995-6
U1  - 338.4791 23rd.
PY  - 2004///
CY  - Cambridge
PB  - CABI
KW  - Tourism
KW  - Hospitality industry
KW  - Consumer satisfaction
UR  - www.cabi-publishing.org
ER  -