Kumar, Alok <br/><br/>
Customer relationship, management concepts & application 
Alok Kumar [et al].. 
 - New Delhi  Biztantra  2015 
 - xviii, 350p. ;   24cm. 
<br/><br/><label>ISBN: </label>978-81-7722-622-5 
<br/><br/><label>Dewey Class. No.: </label>