TY  - BOOK
AU  - Noe,Francis P.
AU  - Uysal, Muzaffer and magninin, vincent
TI  - Tourist customer service satisfaction : an encounter approach
SN  - 9780415578042
U1  - 910.688 NOE 23rd.ed.
PY  - 2010///
CY  - London
PB  - Routledge Taylor & Francis
KW  - Tourism - maanagement - products and services
KW  - Hospitality  industry  - Management
ER  -