Noe,Francis P. <br/><br/>
Tourist customer service satisfaction : an encounter approach 
Francis P Noe Muzaffer Uysal and Vincent P Magnini 
 - London  Routledge Taylor & Francis  2010 
 - ix, 193p. ;   24cm. 
<br/><br/><label>ISBN: </label>9780415578042 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism - maanagement - products and services<br/>Hospitality  industry  - Management
<br/><br/><label>Dewey Class. No.: </label>910.688 NOE