TY  - BOOK
AU  - Indan Institute of Banking & Finance
TI  - Customer service & banking codes and standards
SN  - 978-81-7194-794-2
U1  - 332.1750954 23rd.
PY  - 2010///
CY  - New Delhi
PB  - Taxmann Publications
KW  - Banks and banking-Customer services
UR  - www.taxmann.com
ER  -