TY  - BOOK
AU  - Chaturvedi, Mukesh  
AU  - Chaturvedi,Abhinav
TI  - Customer relationship management : an Indian perspective 
U1  - 658.8120954 CHA  
PY  - 2005///
CY  - New Delhi 
PB  - Excedl Books  
KW  - Customer relations - India ;Customer relationship management - India
ER  -