Chaturvedi, Mukesh   <br/><br/>
Customer relationship management : an Indian perspective  
by Mukesh Chaturvedi and Abhinav Chaturvedi 
 - New Delhi   Excedl Books    2005 
 - xi,208p.  ;23cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - India ;Customer relationship management - India
<br/><br/><label>Dewey Class. No.: </label>658.8120954 CHA