TY  - BOOK
AU  - Crager, John
AU  - Hubert, Cindy
AU  - O'Kane, Mike
TI  - Balanced scorecard : a guide for your journey to best-practice processes 
SN  - 0070601321
U1  - 658.4012 23rd
PY  - 2005///
CY  - New Delhi  
PB  - Tata McGraw-hill publishing 
KW  - Strategic planning
KW  - Management
UR  - www.tatamcgrawhill.com
ER  -