Clark, Moira  <br/><br/>
Business success through service excellence  
Moira Clark and Susan Baker 
 - Oxford    Butterworth-Heinemann   2004 
 - xiv,199p.;  23cm. 
<br/><br/><label>ISBN: </label>81-312-0764-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business success
<br/><br/><label>Dewey Class. No.: </label>658.812   / CLA