TY  - BOOK
AU  - Quinn,Michael
AU  - Byron,Lynda
TI  - Superior customer service : the prompt approach to success  
SN  - 8120329368
U1  - 658.812 QUI  
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall 
KW  - Customer service
KW  - Customer relations
ER  -