Quinn,Michael <br/><br/>
Superior customer service : the prompt approach to success   
by Michael Quinn and Lynda Byron 
 - New Delhi  Prentice-Hall   2006 
 - xiii,103p.  ;18cm 
<br/><br/><label>ISBN: </label>8120329368 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 QUI