TY  - BOOK
AU  - Raghavachari, M.
AU  - Ramani, K. V.
TI  - Delivering service quality : managerial challenges for the 21st century. 
SN  - 0333-93409-1
U1  - 658.8120905 23rd.
PY  - 2000///
CY  - New Delhi 
PB  - Macmillan India Ltd. 
KW  - Management--21st century
KW  - Quality management--21st century
ER  -