Customer satisfaction measurement and management : using the voice of the customer by Earl Naumann and Kathleen Giel

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TextPublication details: Cincinnati, Ohio Thomson Executive Press 1995Description: xix, 457p.: ill.; 23cmDDC classification:

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Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	North Eastern Hill University	COMMERCE	658.812 NAU (Browse shelf(Opens below))	Available		200393

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Previous	CB 333.7 HAN Environmental economics in theory and practice	CB 333.7 HAN Environmental economics in theory and practice	338.8 FAU Cooperative strategy : economic, business and organizational issue	658.812 NAU Customer satisfaction measurement and management : using the voice of the customer	614.71209543 GUP Ecological nightmares and the management dilema : the case of Bhopal.	651.3741 SHE Company secretarial practice under the companies act 1956 (as amended up to the amending act 1974)	338.830954 SHI Corporate growth through mergers and acquisitions	Next

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