Business success through service excellence Moira Clark and Susan Baker

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TextLanguage: English Publication details: Butterworth-Heinemann Oxford 2004Description: xiv,199p.; 23cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	North Eastern Hill University	COMMERCE	658.812 CLA (Browse shelf(Opens below))		Available		202645
Books	North Eastern Hill University	COMMERCE	658.182 CLA (Browse shelf(Opens below))	;1	Available		203018

Total holds: 0

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Previous	658.812 BAL Customer-driven services management	658.812 BHA Customer relationship management	658.812 BIS Relationship marketing : concept, theories and cases	658.812 CLA Business success through service excellence	658.812 DAS Customer satisfaction delight : the success mantra of the 21st century	658.812 LIN Shopper, buyer and consumer behavior: theory and marketing applications	658.812 LIN Shopper, buyer and consumer behavior: theory and marketing applications	Next

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