Superior customer service : the prompt approach to success (Record no. 116698)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00485nam a2200157Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8120329368 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 QUI |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Quinn,Michael |
| 245 ## - TITLE STATEMENT | |
| Title | Superior customer service : the prompt approach to success |
| Statement of responsibility, etc | by Michael Quinn and Lynda Byron |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Prentice-Hall |
| Place of publication | New Delhi |
| Year of publication | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiii,103p. |
| Dimensions | ;18cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Byron,Lynda |
| Withdrawn status | Lost status | Damaged status | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| COMMERCE | North Eastern Hill University | North Eastern Hill University | 03/07/2012 | 0.00 | 658.812 QUI | 202438 | Books |